Delivery

All of our orders come with free delivery with DPD, with Next Day service when the parcel has been shipped.

All of our products are made-to-order which usually takes between 3-4 working weeks. Once your product has been dispatched we will email you a tracking number, to allow you to track your order.

Refund Policy

All of our products are specially crafted with care and attention to detail. Because of the unique and made-to-order nature of our items, we do not accept returns or offer refunds. We kindly encourage conscious and thoughtful purchasing to help reduce waste and support mindful consumption.

That said, your satisfaction is very important to us. If you experience any issues with your order, please don’t hesitate to get in touch — we’re always happy to help and will do our best to resolve any concerns.

Questions about your order

If you have any further questions about your order or wish to get in touch, simply email us at hello@icyjewellery.uk